Privacy Policy

Effective Date: 10-1-2025 • Last Updated: 10-10-2025

1) Introduction

Next Gen AI (“Next Gen AI,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you interact with our website, platform, and communications — including SMS/MMS, email, and voice calls.

By using our services, you consent to this policy.

2) Information We Collect

• Personal Information: name, email, phone number, company, role, preferences.
• Usage Data: device/browser data, IP, pages viewed, time on site, cookies.
• Communication Data: content/metadata from messages you send via our platform (SMS, email, voice).
• Payment Data: billing details processed by our PCI-compliant payment provider.

3) How We Use Information

• Provide, maintain, and improve our software and services
• Process orders, subscriptions, and support requests
• Send service, transactional, and (with consent) marketing communications
• Enable automations and integrations you configure
• Protect against fraud, abuse, or violations of our Terms
• Meet legal, regulatory, and compliance obligations

4) SMS/MMS, Email & Voice

By providing a phone number or email, you consent to receive communications from us relating to your account, services, or promotions.

• Message frequency: varies by workflow.
• Rates: standard message & data rates may apply.
• Opt-out: reply STOP to end SMS. Reply HELP for help. Use the unsubscribe link for emails.
• We do not sell or share your contact info with third parties for their own marketing.

5) Sharing & Disclosure

We share data with vetted vendors (hosting, analytics, payments, communications) under contracts requiring confidentiality and security. We may disclose data to comply with law, enforce terms, or protect rights. We do not sell personal information.

6) Data Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No system is 100% secure.

7) Your Rights

Depending on your location (e.g., GDPR/CCPA), you may request access, correction, deletion, or portability of your data, and opt-out of marketing. Contact us at [email protected].

8) Data Retention

We keep information only as long as necessary for the purposes described or as required by law.

9) Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, analyze performance, and personalize content. Manage cookies in your browser settings.

10) International Transfers

Where data is transferred across borders, we implement appropriate safeguards (e.g., SCCs or equivalent).

11) Third-Party Links

Our site may link to third-party websites. Their privacy practices are their own; review their policies.

12) Children’s Privacy

Our services are not intended for children under 13 (or as defined by local law). We do not knowingly collect their data.

13) Changes to This Policy

We may update this policy. The “Effective Date” reflects the latest version. Continued use after changes means you accept the updated policy.

14) Contact Us